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  • Create custom checklists for any ServiceNow table. 

  • Define checkbox items and edit rules for closing. 

  • Reduce errors, provide necessary quality assurance, optimize response time and drive process improvement.

  • Define role (responsibility) attributes and associate them with any Entitlement (Service Offering)

  • Catalog Item for requesting new access, updating existing access (role/responsibilities) and access de-activation to any Entitlement (Service Offering)

  • Workflow with 2-phase review/approval process and service administrator tasking for fulfillment

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