Checklist Pro Prevents "Requester" Users from Becoming "Business Stakeholders"
Updated: Mar 8, 2022
How approval requests can burn away your ServiceNow capital.
One of the bread-and-butter items of ServiceNow is its ability to capture approvals in a business process.
But if you’re not careful in how you implement your business process, you could overuse this convenient feature and find yourself paying for more “Business Stakeholder” licenses than you expect, thereby eating into your ServiceNow budget and preventing you from investing in other important features that the platform has to offer.
As an example, consider a Mobile Device catalog item and workflow.
Checklist Pro’s controls prevent an unauthorized person from accepting or rejecting the terms. Only the intended person has this ability, and their choice is preserved as a Checklist Item response. This person can be a free, “Requester” license-type user, and because the approval activity was not used to capture the response, a “Business Stakeholder” license is not consumed.